As competitive pressure grows on machine manufacturers, generating a healthy profit is becoming harder. Resilience can be found by becoming more specialised and applying expertise to alternative revenue streams. This means understanding your customer’s needs even more to build better machines and offer more services, enabling greater customer intimacy. Connecting machines to the innius Industrial IoT platform, allows them to be monitored in real-time and analysed remotely. This increases the machine manufacturer’s understanding of how machines are used and perform, providing input for product development, and facilitating diversification into more lucrative revenue streams such as maintenance services and part sales.
Real-time remote monitoring
Remotely monitoring the condition of machines, can provide the backbone for a maintenance service. Real-time insights allow machine builders to inform field service engineers about predicted breakdowns and accurately schedule maintenance. Thereby shifting to a Condition Based Maintenance strategy. It also allows remote diagnosis so that the correct parts can be taken on the first visit, reducing the number of site visits required, and ensuring you remain the preferred parts supplier. This offers machine users peace of mind and helps build long-term relationships.
Data based business decisions
Analysing data from multiple machines over time helps you to better understand how machines perform long term and the exact nature of customer’s needs. This unique information can be used to develop competitive maintenance services, and eventually go so far as to offer ‘machines as a service’. This insight can also be used for fine tuning specifications during product development and solve existing design weaknesses. In addition to optimizing the physical design of the machine, this information facilitates the optimizing of machine operating and maintenance strategies. For instance, this can lead to lower energy costs or reducing the amount of unplanned downtime. This advice can be incorporated into user manuals and shared as documents and media within the innius apps.
Transform customer experience
Not only is innius built for machine manufacturers, but also for the eventual machine users. They want to buy reliable machines which are more productive, energy efficient, waste less and maintain quality. Offering innius enabled machines makes it easier for them to achieve these goals. And they don’t have to do this alone. With joint access to the data, manufacturer and user can collaborate. Operator and technician training can also be simplified with documentation and media available through the innius apps. Having developed customer relationships beyond the initial machine sale, the manufacturer remains in a strong position when the machine’s end-of-life strategy comes into play.
How innius works
1. Accessible data
After a fast, easy deployment, innius makes data accessible when and where it is needed. The innius Insight app where real-time and historic data can be viewed is available both as a desktop web app and mobile app compatible with Android and iOS mobile devices. It is also possible to configure dashboards for display on larger screens.
How innius works
2. Enriched data
Raw machine data can be enriched with manual and virtual sensors, by defining thresholds, shifts, batches, recipes, tasks, machine location and integrating Enterprise Application data. Data can also be used to monitor industry standard performance indicators such as: Overall Equipment Effectiveness (OEE), Mean Time Between Failures (MTBF) and Mean Time To Repair (MTTR).
How innius works
3. Actionable data
Real-time data monitoring becomes actionable through alerts, assigned tasks, and social collaboration, enabling faster response times. Longer term decisions can be made by analysing sensor data graphs with innius’ standard Downtime, Comparison, Quality and Logistics data reports.
“We saw that our clients were asking for more, a good working machine was not sufficient anymore.”
Frequently asked questions
Hopefully you can find any answers you need here, otherwise feel free to contact us.